Frequently Asked Questions

Signing In and Registering for a Kennametal Account

How do I register for an account?

  • Choose Sign In, then Create Account at the top of the website.
  • Choose an account type and fill out the required information.
  • When complete, choose Create Account.

Watch our video on how to create an account.

How do I log in to my account?

  • Choose Sign In at the top of the website.
  • Type in your username and password.
  • Select Log In.

Watch our video on how to log in to an account.

Shopping, Quotes and Order Management

How do I order online?

  • Find the products you want to buy and add them to your shopping cart.
  • Select View Cart, then Checkout.
  • Fill out the required information and place your order.

Watch our videos on how to find products and how to checkout.

How do I request a quote online?

  • Find the products you want to quote and add them to your shopping cart.
  • Select View Cart, then Request a Quote.
  • Fill out the required information and place your quote.

Watch our video on how to request a quote.

Why can't I place my order or quote?

There are mulitple different reasons why you may not be able to place an order online.

Contact our customer service team for assistance.

How do I submit an order or quote request if I don't submit it online?

Find your local customer service center using the drop-down on our Customer Support page.

How do I check the status of my order?

  • Sign in and select My Account.
  • Choose Manage Orders, then Order History.
  • Select the order number for more detailed information.

How do I make a return?

  • Sign in and select My Account.
  • Choose Manage Orders, then Returns.
  • Select RMA Return Form.
  • Fill out the required information and Submit.

How do I check if a product is in stock?

  • Navigate the website to the product you want to order.
  • Select Get your price and availability.
  • The product will be updated with the proper pricing and availability.
  • For more detailed availability information, choose Availability.

Watch our video on finding products, checking availability, and adding to cart.

Collaboration Space

How do I find speeds and feeds on the website?

  • Select a product then click on Create Solution.
  • You will see a flowchart where you can create an assembly. 
  • If you don't see a speedometer graphic, add the tool or insert to the assembly by selecting the "Gear". 
  • The starting parameters are available by clicking on the speedometer graphic.

Watch our video on how to find speeds and feeds.

How do I add an insert to a tool holder?

You can find the corresponding items for a tool holder or insert.

  • Click on Create Solution
  • You will see a flowchart where you can create an assembly. 
  • Click on +Add Tool or Insert to view the associated tool holder or insert.

Watch our video on how to build a solution.

How do I find hardware for a tool?

  • To find hardware, click on the Gear to the right of Add to Cart.
  • Then click on the chevron or arrow (to the right of the 3 dots) to see the hardware.

Watch our video on how to build a solution.

How can I download graphics for a tool?

  • To download graphics, select a tool.  
  • Click on Create Solution
  • You will see a flowchart where you can create an assembly.  
  • You will see Download CAD, click on this and it will give you the options available for download. 
  • Select model and click Download.

Watch our video on how to build a solution.

Need Additional Help?

If you didn't find the answer you're looking for, please contact a Kennametal expert by giving us a call or choosing Chat with Experts below. Find your local customer support center using the drop-down on our Customer Support page.

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